DHG Shop · Information
Terms and Conditions
Makerfield Ltd accepts payments on-line via the following Credit and Debit Card payment methods: Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron.
Payment is taken in full at the time of order.
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel your order within fourteen working days following your receipt of the goods.
Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. Your statutory rights are not affected in any way.
Legal rights of cancellation under the Distance Selling Regulations do not apply to certain products (for example, made to measure orders and personalised items).
If the products you receive are damaged or incorrectly supplied on delivery, then you must note the details on the delivery documentation or, if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time.
You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt or otherwise as soon as possible.
You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging.
If products are not in a re-saleable condition on return, Makerfield Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Makerfield Ltd.
If you cancel your order in any of the circumstances set out above (save for cancellation under the provisions of the Distance Selling Regulations), we will refund any money paid by you after any products which have been delivered to you are returned to us.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement product.
Upon receipt of the goods, to cancel, return or exchange the product, you will be personally responsible for return delivery and any delivery cost, but will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We recommend that you pay for a tracked/signed delivery for your protection.
If you would like to cancel, return or exchange your products please contact Customer Services on 01254 247475, Monday–Friday 8.30am–5pm, for a Returns Authorisation Number.
Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
All refunds will be processed within 30 days after receipt of goods.
All prices are shown including and excluding VAT (unless otherwise clearly stated).
Individuals who are chronically sick or disabled and whose products are for personal use, along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
Provided the VAT Exempt checkboxes are ticked along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has statutory VAT.
Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping basket.
Should you have any queries please contact our customer services on 01254 247475.
The majority of our products are guaranteed for twelve months.
Our warranty does not cover items used outside of Mainland UK and does not include the reimbursement for the hire of a replacement product.
If any problems are experienced with the products, please contact our Customer Service representative on 01254 247475, or alternatively you can email us at question@dementiacareproducts.co.uk.
Under current GDPR legislation we may contact you if we believe there is a legitimate interest for you. In each email you receive, there will be a link to unsubscribe and we will remove you immediately from all future correspondence.
Your privacy is important to us. Please refer to our Privacy Policy for more information.